Kenapa pilih Symetry dibanding in-house design team?
Why Symetry over an in-house design team?
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Biaya in-house senior designer bisa Rp 18-30 juta/bulan plus benefit. Dengan subscription Symetry, Anda hemat hingga 70% — mulai Rp 3,5 juta/bulan untuk layanan setara. Plus, Anda dapat tim dari berbagai spesialisasi, bukan satu orang.
An in-house senior designer costs $1,200-2,000/month plus benefits. Symetry subscription saves you up to 70% — starting at $229/month for equivalent service. Plus you get a multi-specialty team, not just one person.
Apakah ada NDA dan perlindungan IP?
Do you provide NDAs and IP protection?
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Tentu. Kami siap menandatangani NDA sebelum proyek dimulai. Setiap aset desain yang kami buat adalah 100% milik Anda — full IP ownership, source file included. Tidak ada lisensi tersembunyi.
Absolutely. We sign NDAs before any project begins. Every design asset we create is 100% yours — full IP ownership, source files included. No hidden licensing.
Apakah ada Service Level Agreement (SLA)?
Is there a Service Level Agreement (SLA)?
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Untuk paket Enterprise kami sediakan SLA khusus: response time maksimal 4 jam kerja, delivery 2-4 hari kerja, dan dedicated account manager. Untuk Corporate, standar delivery 3-5 hari kerja dengan komunikasi harian via chat/email.
Enterprise plans include a dedicated SLA: max 4-hour response time, 2-4 business day delivery, and a dedicated account manager. Corporate plans deliver in 3-5 business days with daily communication via chat/email.
Tools & technology apa yang digunakan?
What tools & technology do you use?
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Kami bekerja dengan Figma (UI/UX), Framer & Webflow (website), Adobe Creative Suite (Illustrator, After Effects, Photoshop, InDesign), Rive (2D animasi), dan PowerPoint/Keynote (deck presentasi). File bisa dikirim dalam format source (.fig, .ai, .psd, .pptx) sesuai kebutuhan.
We work in Figma (UI/UX), Framer & Webflow (websites), Adobe Creative Suite (Illustrator, After Effects, Photoshop, InDesign), Rive (2D animation), and PowerPoint/Keynote (presentation decks). Files delivered in source formats (.fig, .ai, .psd, .pptx) as needed.
Apakah ada batasan jumlah request?
Are there limits on the number of requests?
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Tidak ada batasan jumlah total request. Corporate mengerjakan 1 request per waktu, Enterprise 2 request simultan. Setelah selesai, langsung lanjut ke request berikutnya. Tidak ada kuota bulanan.
No total request limits. Corporate handles 1 request at a time, Enterprise handles 2 simultaneous requests. Once done, we move to the next immediately. No monthly quotas.
Seberapa cepat desain selesai?
How fast are designs delivered?
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Rata-rata 3-5 hari kerja untuk desain standar (deck presentasi, logo, banner). Proyek kompleks (website, brand identity) 5-10 hari kerja. Timeline selalu dikomunikasikan di awal.
Average 3-5 business days for standard designs (presentation decks, logos, banners). Complex projects (websites, brand identity) 5-10 business days. Timelines communicated upfront.
Bagaimana cara submit request desain?
How do I submit a design request?
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Cukup email, chat WhatsApp, atau platform project management kami. Sertakan brief singkat, referensi, atau contoh. Tim kami akan langsung memproses.
Simply email, WhatsApp chat, or use our project management platform. Include a brief, references, or samples. Our team processes immediately.
Apa yang terjadi jika saya tidak puas dengan desainnya?
What if I'm not satisfied with the design?
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Kami kasih revisi sepuasnya — sampai detail terkecil sesuai keinginan Anda. Tidak ada batasan, tidak ada biaya tambahan. Kepuasan 100% adalah standar kami, jadi refund tidak diperlukan.
We offer unlimited revisions — until every last detail matches your vision. No limits, no extra charges. 100% satisfaction is our standard, so refunds aren't needed.
Bisa cancel subscription kapan saja?
Can I cancel my subscription anytime?
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Tentu. Cancel kapan saja tanpa biaya. Tidak ada kontrak tahunan — bulanan, sesuai kebutuhan Anda.
Absolutely. Cancel anytime with no fees. No annual contracts — monthly, on your terms.
